Welcome to Publishing Hopeful Designs! We value your satisfaction and want to ensure a smooth experience with our products. Please read our Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for returns and refunds.
1. Physical Product Returns:
1.1 Initiating a Return: To initiate a return for a physical product, please follow these steps:
- Contact our Customer Support at publishinghopefuldesigns@gmail.com within 30 days of receiving the product.
- Provide your order number, a brief description of the issue, and any relevant photos if applicable.
1.2 Return Conditions:
- Products must be in their original condition, unwashed, and with all original tags attached.
- Digital products and personalized items are not eligible for return.
1.3 Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
- We recommend using a trackable shipping service to ensure your return is received.
1.4 Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.
2. Digital Product Refunds:
2.1 Eligibility:
- Refunds for digital products will be considered if there is a technical issue preventing access or if the product does not meet its described specifications.
2.2 Requesting a Refund:
- Contact Customer Support at publishinghopefuldesigns@gmail.com within 14 days of purchase.
- Provide your order number, a brief description of the issue, and any relevant details.
2.3 Refund Process:
- Upon approval, your refund will be processed, and a credit will be automatically applied to your original method of payment.
3. Contact Information:
3.1 Customer Support:
- For all refund and return inquiries, please contact our Customer Support at publishinghopefuldesigns@gmail.com.
3.2 Mailing Address:
- Our physical address is 78 Chaussee de Watermael, 1160 Auderghem, Belgium.
4. General Terms:
4.1 Timeframes:
- Returns and refund requests must be initiated within the specified timeframes for physical and digital products.
4.2 Fees and Costs:
- Customers are responsible for return shipping costs for physical products unless the return is due to a defect or an error on our part.
- No additional fees will be charged for processing refunds.
4.3 Product Requirements:
- Products must meet the specified conditions outlined in the return policy to be eligible for a refund.
4.4 Fair Use:
- We reserve the right to refuse refunds or returns for abuse of the policy or if the product is damaged due to misuse.
Thank you for choosing Publishing Hopeful Designs. If you have any questions or concerns, please don’t hesitate to contact our Customer Support. We appreciate your understanding and cooperation.
Effective Date: 18 January 2024